Privacy Policy

Your privacy is important to us

Last Updated: 21 June 2026

1. Introduction

Rebel Telecom Limited ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our products and services.

2. Information We Collect

We may collect information about you in a variety of ways, including:

  • Personal Data: Name, email address, phone number, and postal address
  • Payment Information: Credit card details and billing information (processed securely through our payment providers)
  • Device Information: For parental control features, we collect device usage data as authorized

3. How We Use Your Information

We use the information we collect to:

  • Process your orders and manage your account
  • Provide customer support and respond to enquiries
  • Send administrative information and updates about our services
  • Enable parental control features as requested
  • Improve our products and services

4. Who We Share Your Data With

We may share your data with:

  • Network operators (for mobile service delivery)
  • Payment processors (e.g. Stripe)
  • Identity and authentication providers (e.g. Auth0)
  • Customer support and CRM providers

All third parties are contractually required to protect your data.

5. Cookies and Tracking

We use cookies and similar technologies to operate our website. For full details, please see our Cookie Policy.

6. Data Protection

We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

7. Children's Privacy

The Rebel Phone is designed for children, but accounts are created and managed by parents or guardians. We do not knowingly collect personal information directly from children under 18 without parental consent.

8. Your Rights

Under GDPR and UK data protection laws, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Data portability

9. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  1. Contract: to provide mobile services and manage your account
  2. Legal obligation: to comply with regulatory and financial obligations
  3. Legitimate interests: to improve services and prevent fraud
  4. Consent: for optional features such as marketing communications and parental control analytics

10. Automated Decision-Making

We may use automated systems to detect fraud, misuse of services, or unusual usage patterns. These systems do not produce legal or similarly significant effects without human review.

11. Data Retention

We retain your personal data only for as long as necessary:

  1. Account and billing data: up to 6 years (legal and tax obligations)
  2. Support records: 24 months after case closure
  • Marketing data: until you withdraw consent
  1. Device usage data: up to 12 months unless required longer for safeguarding purposes

12. International Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards such as UK International Data Transfer Agreements or adequacy decisions are in place.

13. How to Exercise Your Rights

You can exercise your rights by contacting us at hello@rebeltelecom.com.

We will respond within one month as required by UK GDPR. We may request proof of identity to protect your data.

14. Data Security Breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the Information Commissioner’s Office (ICO) where required by law.

15. Marketing Communications

We will only send marketing communications where you have given explicit consent. You may withdraw consent at any time.

16. Data Controller

Rebel Telecom Limited is the data controller responsible for your personal data.

17. Contact Information

If you have questions about this Privacy Policy, please contact us at:

Email: hello@rebeltelecom.com

Phone: +44 (0) 330 190 0072

Address: Rebel Telecom Limited, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom

18. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.