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Have questions about the Rebel Phone or need support? We're here to help you make the best decision for your family.
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Customer Service Hours
Monday - Friday
9:00 AM - 5:00 PM GMT
Response Times
We aim to respond to all inquiries within 24 hours during business days.
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Frequently Asked Questions
How do I get a Rebel Phone?
You can order online in a few minutes. Get started to choose your phone and plan, or see the Rebel Phone first.
What age is the Rebel Phone suitable for?
The Rebel Phone is designed for children and teenagers aged 8-18, with controls that can be adjusted as they grow.
Can I manage multiple phones?
Yes, our parental control app allows you to manage multiple Rebel Phones from a single parent account.
What about picture messages (MMS)?
MMS (picture/multimedia messages) aren't included in your unlimited texts and are charged at 40p per message — see our Price Guide. To send photos for free, use RCS, iMessage, or WhatsApp over data (on SIM-only plans).
Do you offer school discounts?
Yes, we offer special pricing for schools and bulk orders. Please contact us for more information.
Can I suggest a school or partner for Give Back?
Absolutely — we're always adding partners to our Give Back programme. Tell us about your school or organisation and we'll be in touch.
Can I use a password instead of a one-time code?
Yes. By default we email you a one-time code each time you sign in, but you can add a password from your account settings — open Account, then Password, and we'll email you a secure link to set one. Your one-time codes keep working too.